TermService level indicator
AbbreviationSLI
Definition


A defined quantitative measure of some aspect of the level of service that is provided. The Indicator is a measure of the service level provided by a service provider to a customer. SLIs form the basis of Service Level Targets, which in turn form   form the basis of Service Level Agreements.

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SourceAdd the source of the definition, e.g. reference to a standard like FitSM-0
OwnerThe group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT
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