Add the acronym related to the term, if any, otherwise leave empty
Definition
User request for information, advice, access to a service or a pre-approved change
Note: Service requests are often handled by the same process and tools as incidents.
Source
FitSM-0
Owner
The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT