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Definition
Organisation or federation (or part of an organisation or federation) that manages and delivers a service or services to customers
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Source
FitSM-0
Owner
The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT