TermService level agreement
AbbreviationSLA
Definition


Documented agreement between a customer and service provider that specifies the service to be provided and the service targets that define how it will be provided

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SourceFitSM-0
OwnerThe group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT
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