Add the acronym related to the term, if any, otherwise leave empty
Definition
Way to provide value to customers through bringing about results that they want to achieve
Note: In the context of the FitSM standard series, when referring to services, usually IT services are meant
Source
FitSM-0
Owner
The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT