Add the acronym related to the term, if any, otherwise leave empty
Definition
Documented set of intentions, expectations, goals, rules and requirements, often formally expressed by top management representatives in an organisation or federation
Note: Policies are then realised in processes, which are in turn made up of activities that people carry out according to defined procedures.
Source
FitSM-0
Owner
The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT