The EOSC-hub Helpdesk allows users to submit their requests through a single-entry point.

The unified system acts as first level of support, which automatically forwards tickets to the appropriate underlying support system.

Features

Main features offered to the user are:

• Creation of a ticket for any of the Services of the Hub and of the EOSC Portfolio
• Display all the tickets created by the owner
• Find a previously created ticket
• Notify the user of answers and changes to the tickets
• Access through the EOSC Portal AAI system

Architecture

The EOSC-hub ticketing system is based on GGUS, with interfaces to support infrastructures like EUDAT-RT and EGI xGUS.

Service Support Units

Service documentation

For end-users

For resource providers

For community managers