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Creating a ticket via xGUS web interface

1 Go to the helpdesk web page https://helpdesk.eosc-hub.eu/

EOSC hub > 2. Creating a ticket > Screenshot 2020-07-04 at 17.42.02.png

2. Authentication: The authentication can be done using EUDAT B2ACCESS, EGI Check-in, or any other EOSC Portal AAI service:

EOSC hub > 2. Creating a ticket > Screenshot 2020-07-04 at 17.45.53.png

3. Description: From the top menu tab, click on “Submit Ticket” and fill the form to create a request/incident. The information asked in the form is requested to identify the issue and give the appropriate support.

EOSC hub > 2. Creating a ticket > Screenshot 2020-07-04 at 17.57.35.png

4. Submission: By clicking the Submit button at the bottom of the form, the issue will be sent and First Level support will be notified about the new ticket submission.