This document is a template for an ITSM procedure definition. Version 1.0 (2014-02-21 )
Comments & usage guidance
- This template provides a generic structure to be applied for defining and documenting any IT service management procedure.
-
For this template and its contents, the terminology (terms and definitions) according to FitSM-0 apply.
[Name of the procedure]
1. Overview & context
- The purpose of this procedure is […]
- This procedure is part of the process [name of the process]
[…]
2. Triggers
The execution of this procedure is usually triggered by […]
- [Trigger 1]
- [Trigger 2]
- …
3. Steps to be performed
- [Step 1]
- [Step 2]
- …
4. Additional information (optional)
[Any additional information]
5. Document control
|
Document ID |
[Unique document identifier] |
|
Document title |
Procedure: [Name of the procedure] |
|
Definitive storage location |
[Storage location, e.g. URL of the file on a server or document management system] |
|
Document owner |
[Name of the person primarily responsible for maintaining and reviewing this document] |
|
Version |
[Version] |
|
Last date of change |
[Date] |
|
Next review due date |
[Date] |
|
Version & change tracking |
[Version history & simple change log] |