2. Creating a ticket

• Creating a ticket via xGUS web interface

1. Connect to the helpdesk web page https://helpdesk.eosc-hub.eu/
2. Authentication: The authentication can be done using EUDAT B2ACCESS, EGI Check-in, or any other supported service:
3. Description: create an request/incident by filling the web form. The information asked in the form are requested to identify the issue and give the appropriate support in the shortest time possible.
   

3. Submission: click on “Submit Ticket” and fill the form linked to this top menu tab. The First Level support will be notified about the new ticket submission.