The EOSC-hub Helpdesk allows users to submit their requests through a single-entry point.
The unified system acts as first level of support, which automatically forwards tickets to the appropriate underlying support system.
Features
Main features offered to the user are:
- Creation of a ticket for any of the Services of the Hub and of the EOSC Portfolio
- Display all the tickets created by the owner
- Find a previously created ticket
- Notify the user of answers and changes to the tickets
- Access through the EOSC Portal AAI system
Architecture
The EOSC-hub ticketing system is based on GGUS, with interfaces to support infrastructures like EUDAT-RT and EGI xGUS.
Related documentation
EOSC-hub helpdesk - User Support Guide and Service Level
