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발췌

Creating a ticket via xGUS web interface

Connect

1 Go to the helpdesk web page https://helpdesk.eosc-hub.eu/

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2. Authentication: The authentication can be done using EUDAT B2ACCESS, EGI Check-in, or any other

supported

EOSC Portal AAI service:

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3. Description:

create an

From the top menu tab, click on “Submit Ticket” and fill the form to create a request/incident

by filling the web form

. The information asked in the form

are

is requested to identify the issue and give the appropriate support

in the shortest time possible

.

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34. Submission: click on “Submit Ticket” and fill the form linked to this top menu tab. The   By clicking the Submit button at the bottom of the form, the issue will be sent and First Level support will be notified about the new ticket submission.


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