Creating a ticket via xGUS web interface
- Authentication
Using EUDAT B2ACCESS or - Connect to the helpdesk web page https://helpdesk.eosc-hub.eu/
- Authentication: The authentication can be done using EUDAT B2ACCESS, EGI Check-in
. For new users, we recommend to register in any of these 2 federated AAI’s to be able to access to xGUS and submit a request/incident.- create an incident/request , or any other supported service:
 Image Added - Description: create an request/incident by filling the web form. The information asked in the form are requested to identify the issue and give the appropriate support in the shortest time possible.
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3. Submission: click on “Submit Ticket” and fill up the form linked to this top menu tab Image Removed. The First Level support will be notified about the new ticket submission.
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