A

Acceptable Use Policy — A set of rules and conditions that describe the appropriate use of and access to Services or Products
Accessibility of Information — Property of information being accessible and usable by an authorised party
Accounting Record — An entry in an accounting database identifying the quantitative usage of Resources by Users
Activity — Set of actions carried out within a Process
Appliance — A predefined collection of software Products that are deployed together so that it appears as a single undivisible Service or application that implements one or more IT Capabilities
Assessment — Set of actions to evaluate the Capability level of a Process or the overall maturity level of a Management System
Audit — Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
Availability — Ability of a Service or service component to fulfil its intended function at a specific time or over a specific period of time