Context of community support in ICOS

Complete report on Community Support in ICOS available at: https://envriplus.manageprojects.com/projects/requirements/notebooks/470/pages/60

Summary of ICOS requirements for community support

ICOS must be prepared to support its user communities on several levels, including user-friendly web-based interfaces for discovering and accessing ICOS data products, providing documentation and support information (e.g., as a wiki and a FAQ), operating a “help desk”, and offering training (tutorials, workshops). At the same time, ICOS also recognizes the need to provide training on ITC- and e-Infrastructure-related topics to its own personnel.

Detailed requirements

The detailed RI response to this part of the requirements questionnaire is attached: ICOS - 7 - Community support 2016-01-27.docx

Formalities (who & when)